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Business communications is a key factor when analyzing customer satisfaction in today's ever changing market place. We understand this and work with you to provide products and services to help you reach your clients with advanced communication systems and services that will reduce cost, improve response times and create a loyal customer base.
PBX-In-A-Box is an independent business and contact center consulting firm recognized for its experience and integrity. With over 30 years experience in the industry, PBX-In-A-Box is dedicated to helping its clients dramatically Reduce Cost and improve the Performance, of their Business, Contact Center Customer Service and Support Operations.
We offer a full line of services and products including Contact Center Consulting, Predictive Dialer, Reporting/QueueMetrics, Contact Center Design, Technology Design, Performance Optimization, Outsourcing Analysis, Call Center Management Training, PCI Compliance, IVR, and other consulting services. If you are interested in improving the performance of your business or contact center, consider how PBX-In-A-Box can help.
Our value-added solutions portfolio encompasses Business VoIP Service for cost reductions, Virtualization using Citrix, Microsoft Exchange 2010 for Unified Messaging integrated with Cisco Unified Communications Manager as well as Linux OS's using ORACLE UNBREAKABLE and CentOS.
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