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Consulting Services

PBX-In-A-Box is an independent contact center consulting firm recognized for its experience and integrity. With over 30 years experience in the industry, PBX-In-A-Box is dedicated to helping its clients dramatically improve the performance of their customer service and support operations.

We offer a full line of services including IT System Management, Cisco and Microsoft Unified Communictaions, Linux, Citrix, Business and Contact Center Consulting, Contact Center Design, Technology Design, Performance Optimization, Outsourcing Analysis, Call Center Management Training, and other consulting services.

If you are interested in improving the performance of your Business or Contact Center, consider how PBX-In-A-Box can help.

IT System Management


IT Services Management, Systems Installation & Consulting

At PBX-In-A-Box, we take pride in supplying the best IT solution for each customer based on their individual needs, and our dedicated service professionals work diligently to ensure your complete satisfaction.

Our core offerings portfolio spans VoIP, Telecom Consulting, Data Networking, IT Hardware Systems such as Servers, Desktops, Open-source SAN Storage.

Our value-added solutions portfolio encompasses call center solutions for cost reductions, Virtualization using Citrix, Cisco and Exchange Unified Messaging.

Cisco / Microsoft

Cisco Unified Communications for Effective Communication

PBX-In-A-Box can work with your business or contact center to help you deploy and support Cisco VoIP products. PBX-In-A-Box developers can build specialized IP telephony software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced productivity.

PBX-In-A-Box can audit your existing network and Internet access infrastructure to determine whether your system is optimized to accommodate Voice over IP, help you to select and integrate Cisco hardware and software that make sense for your current situation and downstream expansion plans, and interface your Cisco VoIP products with products from other suppliers.

If you are looking for custom written phone applications, our developers will work with you to complete the project on-time and on-budget.

Below is an example of just a few simple phone applications that you can begin to test and see the difference between a text based application and a graphics based application.

Just create a Cisco IP Phone Service within your Cisco Unified Communication Platform and point the url to:http://www.pbxinabox.com/ciscoservices.php.

Then make sure you add the newly created Cisco IP Phone Service to the "Phone" you are going to test with.

If everything was successful you should see a screen that looks like the below when you press the services key on the phone.


The service has 4 choices:

1. About XML Services A basic "TEXT" explanation page.

2. Weather Graphic Version A "GRAPHICS" weather screen with input.

3. Weather Text - Detail Report A "TEXT" weather screen with input.

4. NYSE Stock Quote A "TEXT" based screen with input.

Some of the application connect to remote URL's, parse and gather DATA and return the results to the user, while the first screen is just a plain HTML page being returned to the user.

For more information about this service, or to request a quote for a service, please use the "QUOTE" form or call customer service to get additional details.


Microsoft Unified Communication with Exchange 2010

PBX-In-A-Box can work with your business or contact center to help you deploy and support Microsoft Exchange 2010. PBX-In-A-Box can help integrate Microsoft Exchange 2010 with IP telephony software such as Cisco Unified Communications that will enable your business or contact center to incorporate the capabilities of both products into your company processes for enhanced productivity.

Unified Messaging in Microsoft Exchange Server 2010 helps reduce the time and money you spend managing voicemail, while making your users more productive. Voicemail is consolidated into the universal inbox along with email and other message types, enabling users to manage all their business communications in one place. Speech-to-text previews help people act on important voicemail messages even when they are in a meeting or otherwise unable to take calls. Also, your users can easily create customized greetings and call transfer options, reducing the likelihood of missing an important call.

Exchange Server 2010 integrates voicemail with your overall business messaging infrastructure and provides scriptable management commands, helping IT staff optimize their workflows. In addition, granular retention policies and information rights management protection help maintain security and compliance.

Linux

Linux - Oracle Unbreakable & CentOS

Part of the comprehensive PBX-IN-A-BOX Server Product Services for Linux portfolio, PBX-IN-A-BOX Implementation Services for Linux is designed to provide a structured, standardized approach to the installation and configuration of the Oracle Unbreakable or CentOS Linux operating system. Our expertise can help speed the implementation process, minimize disruptions and downtime, reduce implementation risk and enable you to realize the benefits of your new Linux technology-based systems more quickly.

Highlights

Reduce the time it takes to implement the Oracle Unbreakable Linux or CentoOS Linux operating system on your servers.

Supplement your internal staff with PBX-IN-A-BOX resources experienced in Linux technology.

Help ensure that your Linux servers are properly configured to help maximize your return on investment.

Reduce implementation risk.

Help minimize disruptions and downtime.

Stay current with critical Patches and Updates, along with individualize training.

Take advantages of your new Linux platform-based systems more quickly

A lack of experienced Linux professionals in-house doesn't mean that you have to delay or cancel your Linux implementation. With PBX-IN-A-BOX Implementation Services for Linux, you can rely on PBX-IN-A-BOX's knowledge and experience to help you quickly and reliably install and configure Linux enterprise distributions in your IT environment.

PBX-IN-A-BOX Implementation Services for Linux is designed to accelerate the implementation process.helping you to enjoy the advantages of your new Linux platform-based systems sooner. Plus, PBX-IN-A-BOX's processes and tools help you virtually eliminate configuration errors, reducing the chances of problems occurring after the implementation is completed.

PBX-IN-A-BOX Implementation Services for Linux distributions.is designed to enable faster implementation of the Linux operating system on all Intel® processor-based servers.

PBX-IN-A-BOX Implementation Services for Linux server consolidation.enables you to consolidate your dispersed applications and data onto only the servers you really need. You could potentially reduce IT complexity, increase system management efficiencies and improve your security profile.

Citrix Implementations

Citrix XenServer Implementations and Support

Citrix XenServer, is the only enterprise-class, cloud-proven server virtualization platform that delivers the critical features of live migration and centralized multi-server management. XenServer is an open and powerful server virtualization solution that radically reduces datacenter costs by transforming static and complex datacenter environments into more dynamic, easy to manage IT service delivery centers. XenServer is powered by the industry-standard Xen® hypervisor, and created by the inventors of Xen.

Key benefits of Citrix XenServer for Server Virtualization

Best virtualization value. Starting with the virtualization power of the industry-leading Xen hypervisor at no cost, users can extend their server consolidation savings into capital equipment, space, power and cooling costs.

Enterprise-class features. Centralized multi-server management and live virtual machine migration using XenMotion enables users to manage the virtualized environment easily and intelligently while optimizing resource with zero-downtime to users.

Once XenServer is up and running it also has a unique management architecture that eliminates single points of failure. Easily manage hundreds of virtual machines with the included XenCenter management console that installs with only 4 megabytes of storage

Key benefits and reasons why to use PBX-In-A-Box for Citrix

Detailed project planning, technical expertise, and industry standard best practice, are all essential components of a successful installation solution that is tailored to your business needs for virtualization.

  • Existing Solutions Gap Analysis
  • Solutions Architecture, Design and Implementation
  • Capacity Planning
  • Installation, Testing and Training
  • Project Management

The PBX-In-A-Box team helps customers and partners accomplish their goals through cutting-edge business practices, repeatable processes and a methodical approach. Proven implementation strategies, and experienced project management utilize best practices based on extensive field experience to deliver superior results for immediate results.

 

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